Privacy Policy
Effective Date: April 21, 2026 | Last Updated: April 21, 2026
This Privacy Policy describes how TopTrade Challenge ("Company," "we," "us," or "our")
collects, uses, shares, and protects personal information obtained through our mobile
application, website, and related services (collectively, the "Services").
1. Information We Collect
1.1 Information You Provide
- Account information: name, email address, mobile number, country or region, and password.
- Profile information: nickname, avatar, and other profile settings you choose to provide.
- Support and feedback: messages, support requests, email feedback, and other content you send to us.
- Identity verification data: KYC materials where verification is required by our business rules or service partners.
- Order and payment information: purchase records, transaction references, product selections, and payment status.
1.2 Information Collected Automatically
- Device and app data: device identifier, platform, app version, browser or operating system information, language, and timestamps.
- Usage data: screens viewed, in-app interactions, trading simulation activity, diagnostics, and performance logs.
- Push notification data: Firebase Cloud Messaging token after you grant notification permission.
- Analytics data: event data collected through Firebase Analytics and related measurement tools, which may include user ID, language, and attribution data.
1.3 Information From Third Parties
- Payment partners: transaction status, payment channel, and reference identifiers.
- Customer support providers: when you use live chat or support tools, limited information such as user ID, nickname, avatar, device identifier, language, and support content may be processed by our support service providers.
- Other service providers: limited data needed to operate hosting, messaging, analytics, or fraud-prevention services.
2. How We Use Information
- To create and manage user accounts.
- To provide challenge enrollment, simulated trading, rewards, rankings, customer support, and related services.
- To process purchases, verify payments, handle refunds, and maintain order records.
- To send service notifications such as verification, password reset, challenge updates, and payment updates.
- To improve app stability, security, fraud detection, analytics, and product quality.
- To comply with legal obligations and enforce our terms, rules, and platform policies.
3. How We Share Information
We do not sell your personal information. We may share information only in the following cases:
- With hosting, analytics, customer support, messaging, push notification, and payment service providers that help us operate the Services.
- When required by law, regulation, court order, or lawful government request.
- To protect the rights, safety, and security of our users, platform, and business.
- As part of a merger, acquisition, restructuring, or asset transfer, subject to appropriate protections.
- In aggregated or de-identified form that does not directly identify you.
4. Data Retention
We retain personal information for as long as needed to provide the Services, operate the
platform, comply with law, resolve disputes, and enforce our agreements. If you request
account deletion or deactivation, some records may be retained where required for security,
fraud prevention, accounting, dispute resolution, or legal compliance.
5. Account Deletion
You can request account deletion directly inside the app through the account settings area.
Depending on operational or legal requirements, we may deactivate an account and retain
certain records instead of immediately erasing all associated information. You may also
contact us at [email protected] if you need
assistance with deletion or personal data requests. For detailed instructions, timelines,
and retention notes, see our Account Deletion page.
6. Data Security
We use reasonable technical and organizational measures to protect personal information,
including access controls, encrypted transmission, server protections, and monitoring.
However, no method of transmission or storage is completely secure.
7. International Transfers
Your information may be processed in countries other than your own. Where required, we use
appropriate safeguards for cross-border transfers.
8. Your Rights
Depending on your location, you may have rights to access, correct, delete, restrict, or
object to certain processing of your personal information, and to request a copy of your
data. To exercise these rights, contact
[email protected].
9. Children's Privacy
Our Services are not directed to children under 18, and we do not knowingly collect
personal information from children.
10. Third-Party Services
Our Services may contain links to or integrations with third-party services, including
analytics providers, payment processors, push notification providers, and customer support
platforms. Their privacy practices are governed by their own policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Material updates will be posted on
this page with a revised "Last Updated" date.
12. Contact Us
